This is an exciting new role within the expanding Welcome Team at Survivors’ Network. Initially, you will be responsible for the intake, supervising the Duty Welcome Worker, attending agency meetings and providing frontline support to the team as required.
The Welcome Team are the ‘front door’ to our specialist services for survivors of sexual violence and abuse. The team will be the first point of contact for many survivors accessing our services.
You will have significant experience of working with vulnerable or traumatised individuals and experience of supervising or mentoring staff or volunteers in a role working with vulnerable people.
The post-holder will be based at our Brighton offices. Travel may be required throughout Sussex.
This post is subject to an enhanced DBS check and is open to self-identifying women applicants only, as being a woman is deemed to be a genuine occupational requirement under Schedule 9 pt 1 of the Equality Act 2010.
Job Share is not applicable for this role.
Hours: This is a fixed Post until March 2023. Full time – 37 hours.
Salary:£30,451 – £32,910 (renewal subject to funding)
Closing date for applications is 9am Monday 11th October 2021
Interviews will be held on the 18th and 19th October 2021. Interviews will be managed remotely via Zoom.
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Contact us for more information
For more information or an informal chat about this post please contact the service co-ordinator Antonia Madden on email@example.com
Please submit applications by email to firstname.lastname@example.org. We do not accept CV’s.
We believe that survivors are the expert of their own experience and recovery, and that everyone should have access to specialist support whenever and wherever they need it. Our adult therapeutic service is central to this vision, offering survivors in Brighton and Hove bespoke therapeutic interventions, tailored to their individual needs.
Whilst we are incredibly proud of the impact our work has on the lives of the people we support, we are committed to improving the accessibility of the service, addressing barriers which prevent survivors from accessing the support that they deserve.
Starting in October 2021, this six-month project will encompass a comprehensive review of the service, producing a series of recommendations which will underpin a programme of process innovation, systems improvement and data and digital integration.
The successful candidate will lead on the design, development and delivery of this work, supporting us to translate their recommendations into actions, streamlining our processes and embedding best practice across the service, leading to improved client engagement, service management, and faster placement into support.
- Get to grips with our counselling waiting list and the processes that underpin it
- Recommend and support the implementation of a series of improvements which work for staff and clients
- Work with our Data and Evaluation Officer to improve our data collections processes within the therapeutic service, with an eye to the wider organisation
- Oversee implementation of automation of some areas of our client contacts, where appropriate, whilst ensuring our fundamental client-centred ethos is maintained
- A thorough, efficient and streamlined process for moving clients from referral to the counselling waiting list, to allocation with a therapist, completing necessary paperwork and receiving support, and exit.
- A tested process for data entry and reporting, with all key players trained/supported
- We know the resource needed to maintain the processes on an ongoing basis and how to monitor the ongoing effectiveness of the process
We are looking for an entrepreneurial and empathic consultant who understands the complexities of developing frontline services, preferably with experience in services working with vulnerable people.
This project is ideal for someone who is highly experienced in getting right to the heart of complex issues, gently challenging the status quo, proposing solutions which are grounded in both empathy and innovation, and inspiring meaningful and long-lasting change.
We are based in Sussex, but your location can be flexible.
How to apply
Please send your expression of interest in the project to email@example.com by 9am on Monday 11th October 2021 and in no more than 1,000 words tell us :
- How you would approach the project
- How your skills and experience are aligned with the project brief
- References of two previous clients who would recommend your work
- Your budget for the project (we have £25,000 available including VAT)
For an informal chat about the project contact firstname.lastname@example.org.
As this role will have access to sensitive data, the role will be subject to a satisfactory DBS check.