Recruiting: Welcome Team Manager
We are looking for a new Welcome Team Manager to join our team!
Survivors’ Network are offering an exciting opportunity to join our team as Welcome Team Manager, based at our Brighton office. This role will lead the operational delivery of our Welcome Team, the front door to Survivors’ Network, overseeing intake and assessment for new referrals and general enquiries.
The Welcome Team provides the first point of contact for many survivors accessing our specialist services. You will manage and support a team of Triage and Initial Support Workers, ensuring referrals are processed safely, carefully and efficiently, and that survivors receive an accessible, responsive and high-quality service.
You will have significant experience of supervising staff or volunteers in a role working with vulnerable people, including case management, and a strong understanding of adult and child safeguarding. You will be confident developing systems and processes, supporting staff to manage a high volume of cases, working in multi-agency settings and monitoring the quality and impact of services.
The post holder will be based at our office at 6a Pavilion Buildings, Brighton BN1 1EE. Please note that our Brighton office has multiple flights of stairs and no step free access. If you require an adjustment to access the role or its duties, please discuss this with us as part of the recruitment process.
This post is subject to a DBS check.
This role is only open to women applicants, as being a woman is deemed to be a genuine occupational requirement under Schedule 9 pt 1 of the Equality Act 2010.
For more information or an informal chat about this post, please contact the Head of Operations through recruitment@survivorsnetwork.org,uk
Job title: Welcome Team Manager
Hours: 30-37 hours per week
Contract Type: Permanent
Salary: SP29 – £37,339 pro rata
Download information about this role:
Closing date: 14th of September 2026
Interview Date(s): 18th of September 2026
Interviews can be either face-to-face in our Brighton office or managed remotely via Microsoft Teams.
To apply: Please submit applications alongside the equalities form by email to Recruitment@survivorsnetwork.org.uk
Survivors’ Network values diversity and aims to reflect and represent the city’s communities in the staff team. We are currently under-represented in the following areas and actively welcome applications from:
- Women over 45
- Women who are disabled
- Women from a Black and Minority Ethnic background