What is our Helpline & Email Service?
Our Helpline & Email Service offers open-ended emotional support and signposting to other support services. It is not a therapeutic service, but we will listen to, believe and support you. This service is run by our team of fully trained, self-identified women volunteers.
Christmas Helpline Hours
The Last helpline of 2023 – Monday 18th Dec
The first helpline of 2024 – Wednesday, Jan 3rd
Who is it for?
This Service is open to people of any gender aged 14+ years who have experienced sexual violence, abuse and/or harassment, no matter when or how it happened. It is also open to supporters of survivors (such as parents, partners or friends) and professionals of any gender looking for support and advice.
When is it open?
Mondays from 7-9pm and Wednesdays from 12-1.30pm
How do I get in touch?
Call us on 01273 720 110 or email us at email@example.com.
Callers can call every Monday and/or Wednesday on an ongoing basis (but only once per session). You are free to stay on the phone for up to 45 minutes and can end the conversation at any point. You do not need to book an appointment, just pick up the phone and call within the above opening times. If you can’t get through, you can leave a message on our answer phone and we will reply during the next session.
Emailers can send an email at any time, and we’ll respond during the Helpline & Email Service opening times. Emailers are responded to once during each session.
What if I need help outside of these helpline hours?
For the national 24/7 helpline, Call Rape Crisis England & Wales on 0808 500 222 or visit their website to access their live chat.