Helpline & Email Support

Would you like to talk to someone who understands? We are here to listen to you and believe you.

Call on Wednesdays 7-9pm: 01273 720 110.

Email any day on help@survivorsnetwork.org.uk – we’ll respond on Monday or Wednesday between 12-2pm.

Our daytime helpline has come to an end for now. Our email support will remain the same.


The helpline is a confidential service where our highly trained female volunteers offer information and support. We know how hard it can be to make that first contact and if you find that you are having trouble speaking then we will sit with you until you feel able to talk.

You are in control of what and how much you say to us.

There is no pressure to tell us everything or all of your story.

We will not judge you in any way.

Information about the Helpline

Who is the Helpline for? toggle accordion content

This service is for people of any gender aged 14+ who have experienced sexual violence and/or abuse, no matter when or how it happened, as well as partners, supporters and professionals of any gender. The Helpline is currently open to survivors and supporters across the UK.

When does the Helpline run?toggle accordion content

The Helpline is currently running on Wednesdays 7-9pm.

Is the Helpline confidential?toggle accordion content

Our service is confidential and you do not have to give us your name or any other information about you. You can remain completely anonymous if you prefer. We won’t repeat anything you tell us to anybody outside the organisation. Details of conversations are shared within SN; we make notes about each conversation, but we are very careful to make sure that this information is not passed on to anybody else.

We will only break confidentiality if you ask us to, or in certain circumstances where you’ve given us relevant information, and we’re concerned for your (or somebody else’s) safety. For more information about this please see our Child Protection and Vulnerable Adults policies.

Please note that our number may show up on your phone bills.

Do you have to book to call? toggle accordion content

You don’t need to book an appointment, just phone in at any time between 7pm and 9pm on a Wednesday. You are free to stay on the phone for up to one hour and can end the conversation at any point.

Is the service women only?toggle accordion content

Not any more! Our helpline is for people of any gender who are survivors of sexual abuse or rape. It is also available to supporters of any gender.

Can I volunteer?toggle accordion content

We are always looking for self-identified women who would like to work on our Helpline, please see how you can get involved by volunteering for Survivors’ Network.

Who else can I call?toggle accordion content

​If you need support when our Helpline is not open, here are some alternatives (this list is not exhaustive, and a longer list can be found here):

Need more information?toggle accordion content

For more information please contact the Drop-in and Helpline Coordinator on dropin@survivorsnetwork.org.uk or call 01273 203380.

You can also find all of the relevant policies regarding confidentiality, data protection and supporting suicidal survivors here.

Please can you spare a few minutes to answer some quick questions about the Survivors’ Network Helpline service? We value your feedback to ensure we provide the best possible service to you. The survey is anonymous.