Information about the Helpline
Who is the Helpline for? toggle accordion content
This service is for people of any gender aged 14+ who have experienced sexual violence and/or abuse, no matter when or how it happened, as well as partners, supporters and professionals of any gender. The Helpline is currently open to survivors and supporters across the UK.
When does the Helpline run?toggle accordion content
The Helpline is currently running on Wednesdays 7-9pm.
Is the Helpline confidential?toggle accordion content
Our service is confidential and you do not have to give us your name or any other information about you. You can remain completely anonymous if you prefer. We won’t repeat anything you tell us to anybody outside the organisation. Details of conversations are shared within SN; we make notes about each conversation, but we are very careful to make sure that this information is not passed on to anybody else.
We will only break confidentiality if you ask us to, or in certain circumstances where you’ve given us relevant information, and we’re concerned for your (or somebody else’s) safety. For more information about this please see our Child Protection and Vulnerable Adults policies.
Please note that our number may show up on your phone bills.
Do you have to book to call? toggle accordion content
You don’t need to book an appointment, just phone in at any time between 7pm and 9pm on a Wednesday. You are free to stay on the phone for up to one hour and can end the conversation at any point.
Is the service women only?toggle accordion content
Not any more! Our helpline is for people of any gender who are survivors of sexual abuse or rape. It is also available to supporters of any gender.
Can I volunteer?toggle accordion content
We are always looking for self-identified women who would like to work on our Helpline, please see how you can get involved by volunteering for Survivors’ Network.
Who else can I call?toggle accordion content
If you need support when our Helpline is not open, here are some alternatives (this list is not exhaustive, and a longer list can be found here):
Need more information?toggle accordion content
For more information please contact the Drop-in and Helpline Coordinator on firstname.lastname@example.org or call 01273 203380.
You can also find all of the relevant policies regarding confidentiality, data protection and supporting suicidal survivors here.