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Help guide

Helplines & Webchat Services

Local and national support for survivors.

Helpline and webchat services can be used by survivors who would like to access support anonymously. They can also be used by survivors who are waiting for support or who are receiving support but feel they need additional emotional support.

(Last updated: 12th October 2020. Please get in touch if any of this information is out of date)

In an emergency situation, please dial 999.

Sexual violence and abuse

  • Women and Girls Network Ascent Helpline – Call 0808 801 0660 or email advice@wgn.org.uk. Mon-Fri 10am to 4pm and from 6pm-9pm on Wednesdays. Immediate, free and confidential information, advice, advocacy and support for women and girls (14 years+) affected by any form of gendered violence and abuse. The Advice Line is also open to professionals who need support on cases related to gendered violence.
  • Male Survivors Partnership: The National Male Survivors helpline is 0808 800 5005. Open Mon, Wed & Fri 9am-5pm; Tues & Thurs 8am-8pm; Sat 10am-2pm.
  • Survivors UK – a confidential, one-to-one online chat service for men who have experienced sexual abuse either as a child or an adult. Also open to close friends and family of male survivors. Mon-Sun, 12pm-8pm.
  • Survivors Trust helpline: 08088 010 818, Mon-Fri 10am-8:30pm; Sat 10am-12:30pm, 1:30-4:30pm and 6-8:30pm; Sun 1:30pm – 4:30pm and 6pm – 8:30pm
  • Safeline:  Support for people all genders who have experienced sexual abuse: 0808 800 5008
  • NAPAC helpline: 0808 801 0331 10am-4pm on Mon, Wed and Fri & from 2pm-9pm on Tues and Thurs. Supporting recovery from childhood abuse.
  • The Rape and Abuse Line (RAL): Helpline answered by women: 0808 800 0123 & Helpline answered by men:0808 800 0122
  • Revenge Porn Helpline: Support only available over email during the pandemic: help@revengepornhelpline.org.uk 10am-4pm, Mon-Fri
  • Sexual Harassment at Work helpline from Rights of Women: 020 7490 0152 Mon, Tues & Wed 3-5pm and 6-8pm.
  • MOSCAC – helpline for non-abusive parents whose child has experienced abuse. 0800 980 1958 Lines open 10am to 2pm (Monday, Thursday and Friday) and 10am to 6pm (Tuesday and Wednesday).

Domestic abuse support

Stalking support

Mental health & wellbeing

  • Sussex Mental Healthline – 0300 5000 101 – provides a 24/7 service to people needing urgent help with their mental health. As well as crisis support it will provide psychological support to people who have general concerns about their mental health. Registered clinicians are at the other end of the freephone number to provide help, support and advice to anyone who needs it, at any time of the day or night, regardless of their age or where they live in the county.
  • Samaritans: Call 116 123 for FREE. Whatever you’re going through, a Samaritan will face it with you. Open 24/7, 365 days a year.
  • Shout: 24/7 text service, free on all major mobile networks, for people struggling to cope. Text: 85258
  • Mind Infoline: Mon-Fri 9am-6pm. 0300 123 3393 or email info@mind.org.uk. If you feel more comfortable texting, text 86463. This is for non-urgent information about mental health support and services that may be available to you.
  • Elefriends: Supportive web-chat through Mind
  • Mindline Trans+ : Trans specific emotional support helpline, w/ trans listeners. 0300 330 5468; Mondays and Fridays 8pm-midnight.
  • 7 Cups: Free emotional support from trained listeners; online counselling
  • CALM helpline: Confidential Emotional Support for Men  Mon-Fri 1pm-11pm 0800585858
  • Maytree suicidal feelings support: 020 7263 7070 currently offering email and telephone support between 8am and 8pm at the present time.

Children and young people

  • Childline: Helpline, one-to-one webchat with a counsellor and a messaging service, all available between 7:30am – 3:30am. Call 0800 1111 or go to their website.
  • Hopeline UK: If you are a young person at risk of suicide, call: 0800 068 41 41; Text: 07860 039967; Email: pat@papyrus-uk.org
  • The Mix Helpline & Webchat: general support for under 25s 0808 808 4994 daily from 3pm-12am.

General (but specialised) support