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News | 26 March 2020

COVID-19: Important Update from Survivors’ Network

Update on 26th March 2020

We have had to suspend all group-work for the time being. We are offering phone or online appointments for our one-to-one work, and we are doing our best to provide additional support in a way that is mindful of the current level of risk, however we are very short on trained volunteer support so we have had to reassess our Helpline provision.

From next week (Wednesday 1st April) our Helpline will run in the daytime rather than the evening, from 12-2pm.

This means our qualified staff team can take your calls and offer you the support you need. 

The phone number is still 01273 720110.

We are looking at extending this to additional days or hours, and will keep everyone updated as these changes come into place. As you all know, these are unpredictable and fast-changing times. We are doing our best to keep up, and to adapt in a way that is safe for everyone.

Thank you so much for your patience in these difficult times we are all facing.

If you need phone support on other days, you can call the National Rape Crisis helpline: 0808 802 9999 (Daily 12:00 – 14:30 & 19:00 – 21:30); Samaritans 116 123 / www.samaritans.org (24hrs a day); Shout: text shout to 85258 (24hrs a day); LGBTQ Switchboard (National Helpline): 0300 330 0630 (Daily, 10am to 10pm). In an emergency situation, please dial 999.

If you are in need of online support or resources, you can find an extensive list here.  

And this bears repeating:

Even in difficult times, you do not have to face them alone. We may not be able to support you face-to-face, but we are doing everything we can to help via phone, email and online resources. We believe you, and hope we can support you in a way that keeps everyone as safe as possible.