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News | 09 April 2020

Survivors’ Network Service Update

9th April 2020

In these uncertain times, support for survivors is more important than ever. We are working to keep our services running in a way that keeps you and our staff as safe as possible.

  • We are now running our Helpline twice a week: Mondays and Wednesdays from 12-2pm. There are three numbers you can call us on: 07928 818130 ; 07526 074 753 ; 01273 720 110. These mobiles will only be on during helpline hours.
  • You can also email us for support at help@survivorsnetwork.org.uk. We will check and respond to these emails during helpline hours.
  • Our ISVA service is still taking referrals, and has moved to phone or online appointments for all existing service users.
  • Similarly, our Counselling service is open to referrals and is offering remote counselling sessions to current service users and anyone who reaches the top of the waiting list during lockdown.

Our qualified staff team are still here for you, offering therapeutic support, support with the criminal justice system, and general survivor support via the helpline and email system.

As you all know, these are unpredictable and fast-changing times. We are doing our best to keep up, and to adapt in a way that is safe for everyone.

Thank you so much for your patience in these difficult times we are all facing.

If you need phone support on days/times that our Helpline is not running, you can call the National Rape Crisis helpline: 0808 802 9999 (Daily 12:00 – 14:30 & 19:00 – 21:30); Samaritans 116 123 / www.samaritans.org (24hrs a day); Shout: text shout to 85258 (24hrs a day); LGBTQ Switchboard (National Helpline): 0300 330 0630 (Daily, 10am to 10pm). In an emergency situation, please dial 999.

If you are in need of online support or resources, you can find an extensive list including other helplines and mental health apps here.

And this bears repeating:

Even in difficult times, you do not have to face them alone. We may not be able to support you face-to-face, but we are doing everything we can to help via phone, email and online resources. We believe you, and hope we can support you in a way that keeps everyone as safe as possible.