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Helpline

Would you like to talk to someone who understands?

 

We are here to listen to you and believe you. 

 

The helpline is a confidential service where our highly trained volunteers offer information and support. We know how hard it can be to make that first contact and if you find that you are having trouble speaking then we will sit with you until you feel able to talk.

  • You are in control of what and how much you say to us.

  • There is no pressure to tell us everything or all of your story.

  • We will not judge you in any way. 

  • You are free to stay on the phone / text for as long as you like up to one hour and can end the conversation at any point.

  • Our service is confidential and you do not have to give us your name or any other information about you. You can remain completely anonymous if you prefer.

  • We won’t repeat anything you tell us to anybody outside the organisation. Details of conversations are shared within SN; we make notes about each conversation, but we are very careful to make sure that this information is not passed on to anybody else.

  • We will only break confidentiality if you ask us to, or in certain circumstances where you've given us relevant information, and we're concerned for your (or somebody else's) safety. For more information about this please see our Child Protection and Vulnerable Adults policies.

Opening Hours

 

Wednesdays 7pm-9pm (phone 01273 720110 / text 07717 999989 / email help@survivorsnetwork.org.uk) for all self-identifying women who have experienced sexual violence and/or abuse, no matter when or how it happened, as well as partners, supporters and professionals of any gender.  The helpline is staffed by female volunteers. We aim to reply within 14 days to emails, and within 2 hours to texts during helpline opening hours. Please note that our number may show up on your phone bills.

 

Free Callback service (within UK only) If you are unable to call us, one of our helpline volunteers would be very happy to call you back. Calls are up to 20 minutes, either on Monday mornings  (11am-1pm)  or Wednesday evenings (7pm-9pm).  Because of the large volume of calls, we cannot guarantee a specific date/time, but we aim to call you back within 14 days of your request. Please note that your request will be automatically deleted after 3 no-answer attempts. To access this service, please email info[at]survivorsnetwork.org.uk or leave a message on our answering machine with a a name and a safe number to call you back on, along with a preference for Monday mornings or Wednesday evenings call backs.

 

Sundays 1-5pm (from 24th July 2016:  phone 01273 204050) a helpline for survivors who identify as trans or non-binary. This helpline is staffed by trans* volunteers and it is jointly run by Survivors' Network and LGBT Switchboard

 

If you would like someone to talk to outside of these hours, this information sheet has details of all the other relevant helplines across the country

 

Interested in volunteering for our Helpline? We are always looking for women who would like to volunteer with us. Please see how you can get involved.

 

Please give us your feedback

Please can you spare a few minutes to answer some quick questions about Survivors’Network Helpline service?  We value your feedback so we can ensure we are providing the best possible service to you. The survey is anonymous : http://tinyurl.com/qhdch57