Would you like to talk to someone who understands?
We are here to listen to you and believe you.
The helpline is a confidential service where our highly trained volunteers offer information and support. We know how hard it can be to make that first contact and if you find that you are having trouble speaking then we will sit with you until you feel able to talk.
Wednesdays 7pm-9pm (phone 01273 720110 / text 07717 999989 / email firstname.lastname@example.org) for all self-identifying women who have experienced sexual violence and/or abuse, no matter when or how it happened, as well as partners, supporters and professionals of any gender. The helpline is staffed by female volunteers. We aim to reply within 14 days to emails, and within 2 hours to texts during helpline opening hours. Please note that our number may show up on your phone bills.
Free Callback service (within UK only) If you are unable to call us, one of our helpline volunteers would be very happy to call you back. Calls are up to 20 minutes, either on Monday mornings (11am-1pm) or Wednesday evenings (7pm-9pm). Because of the large volume of calls, we cannot guarantee a specific date/time, but we aim to call you back within 14 days of your request. Please note that your request will be automatically deleted after 3 no-answer attempts. To access this service, please email info[at]survivorsnetwork.org.uk or leave a message on our answering machine with a a name and a safe number to call you back on, along with a preference for Monday mornings or Wednesday evenings call backs.
Sundays 1-5pm (from 24th July 2016: phone 01273 204050) a helpline for survivors who identify as trans or non-binary. This helpline is staffed by trans* volunteers and it is jointly run by Survivors' Network and LGBT Switchboard.
If you would like someone to talk to outside of these hours, this information sheet has details of all the other relevant helplines across the country
We are closed from 22nd December to 3rd January inclusive for our Christmas holiday closure, and on Bank Holiday Mondays. Find details of helplines/services open over the Christmas period in East Sussex here, and a more general guide here.
Interested in volunteering for our Helpline? We are always looking for women who would like to volunteer with us. Please see how you can get involved.